Inora Life DAC Une nouvelle génération de contrats d'assurance vie

Inora Life Designated Activity Company

Inora Life DAC is authorised by the Central Bank of Ireland. The Company is wholly owned by the French Bank Société Générale SA.

Inora Life DAC was closed to new business in 2012. The Company continues to meet all of its contractual obligations in the markets we serve and we continue to provide our policyholders with a high level of customer service. Should you require information concerning your policy, please contact your broker or financial adviser in the first instance. You may also contact Inora Life DAC at the address below or through one of our local service centres.

Customer Relations Department
Inora Life Designated Activity Company
IFSC House
IFSC
Dublin 1
Ireland
Email: query.inora@socgen.com

While we aim to provide a high level of customer service to all our policyholders, there may be occasions where you are not satisfied with the service received. All complaints received are treated seriously and objectively, and we operate a complaints procedure to enable us to investigate any such complaints and to provide a timely resolution.

Inora Life Designated Activity Company - Complaints Handling Procedure

If you have a complaint, please send the details to our Customer Relations Department, including your policy details, your personal details and the details of your complaint.

The complaint will be treated in the following manner:

  • We will acknowledge receipt of your complaint within 72 hours
  • The matters raised will be examined in detail.
  • A response will be prepared based on the facts established. We aim to provide resolution to your complaint within 20 working days of acknowledgement. If we are unable to complete the investigation within 20 days we will advise you and provide you with a revised date.
  • If our response is not acceptable, please set out the reasons for rejecting it in writing. On receipt, the facts will be reviewed in light of your reasons.

Our response will set out any statutory appeal options where appropriate.

Any response you are not happy with can be referred to the Financial Services Ombudsman to carry out an independent review of your complaint. Alternatively you may refer your complaint to your local regulatory body, as set out in your policy conditions or on the market-specific webpage of Inora Life DAC for your country.

If you wish to make a complaint, please write to:

Customer Relations Department
Inora Life Designated Activity Company
IFSC House
IFSC
Dublin 1
Ireland
Email: query.inora@socgen.com

The Financial Services Ombudsman
3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Lo Call: 1890 88 20 90
From overseas:+353 1 6620899
Fax:+353 1 6620890
Email: enquiries@financialombudsman.ie
Web: www.financialombudsman.ie

Solvency and Financial Condition Report ("SFCR") 2016

Solvency and Financial Condition Report ("SFCR") 2016